Customer Success Director

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the chief strategist for designated accounts.

• Align Fetcherr’s artificial intelligence capabilities with the business objectives of clients’ C-suite.

• Propel account expansion, proof of concept conversions, and contract renewals.

• Serve as the main escalation contact for client-related issues.

• Facilitate discussions on project timelines, scope, and operational challenges.

• Grasp client workflows, data integration, and specific project details.

• Ensure that project deliverables adhere to high standards while preserving overall strategy.

• Promote collaboration among Product, Data Science, Technology, and Support teams.

• Quickly address bottlenecks and ensure accountability among stakeholders.

• Oversee strategic partnerships with airlines in the United States.

⛳️ Requirements

• 7+ years of experience managing enterprise clients in the fields of AI or Aviation Technology.

• Demonstrated success in leading enterprise-level client engagements.

• Capability to navigate complex client relationships and handle crises with composure.

• Proficiency in maintaining strict boundaries regarding timelines and project scope.

• Ability to negotiate outcomes with high value.

• Exceptional skill in transitioning between high-level executive strategy and detailed operational/data aspects.

• Excellent communication and negotiation abilities.

• Comfortable presenting to and challenging C-level executives.

• A solid grasp of airline commercial operations, including Pricing, Revenue Management, Network Planning, and PSS/RMS systems is a significant advantage.

🏝️ Benefits

• Incentives based on performance.

• Comprehensive benefits package.

• Opportunities for professional development.

• Flexible work arrangements, including options for remote work.

• A collaborative and inclusive workplace culture.

• The chance to work with innovative AI technology that is transforming the airline industry.