Customer Success Consultant

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Serve as the primary point of contact for customers throughout their entire lifecycle.

• Cultivate robust and lasting relationships with customers.

• Meet and/or surpass revenue objectives by retaining and renewing Cengage customers.

• Create and implement customized success plans that align with customer aspirations.

• Enhance product utilization through customer success initiatives.

• Deliver proactive training and support that aligns with customer goals, best practices, and usage metrics.

• Represent customer interests during the resolution of critical issues.

• Perform regular health assessments to evaluate value realization and pinpoint growth opportunities.

• Examine customer data to identify risks, challenges related to renewals, and upsell possibilities.

⛳️ Requirements

• Demonstrated ability to swiftly learn and master new systems and applications.

• Exceptional communication and presentation abilities.

• Strong analytical capabilities with the talent to translate data into actionable strategies.

• Proficiency in articulating technical concepts in a clear and business-friendly manner.

• Capable of managing and prioritizing the needs of multiple customers simultaneously.

• Over 5 years of experience in a Sales or Customer Success position.

• Background in Educational Technology or Higher Education.

• Knowledge of the Higher Education landscape, including Learning Management Systems (LMS).

• Willingness to travel 20-30% by both air and car.

• Bachelor’s degree is preferred.

🏝️ Benefits

• Comprehensive Total Rewards package.

• Variable Sales incentive compensation program.

• Target variable compensation of $35,000 annually.

• Reasonable accommodations for qualified individuals with disabilities during the application process.