Customer Success Analyst – Technical, Consulting and Integrations

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Execute advanced configurations of the Segware platform.

• Oversee integrations with external systems, including APIs, automations, devices, and protocols.

• Carry out regular technical audits to ensure compliance with best practices.

• Manage POCs (Proofs of Concept) and conduct technical feasibility assessments.

• Create technical workflows and provide clients with guidance on optimal architecture.

• Document technical procedures, standards, and best practices.

• Monitor critical tickets with the Support team and ensure their complete resolution.

• Assist the Relationship Management team with technical issues impacting retention.

• Educate clients and internal teams on advanced technical subjects.

• Act as an intermediary between Product and clients, delivering structured technical feedback.

⛳️ Requirements

• Background in technical configurations, integrations, or advanced support.

• In-depth knowledge of systems, networks, APIs, or automations.

• Strong technical diagnosis and troubleshooting capabilities.

• Exceptional communication skills, with the ability to articulate complex topics in a clear and simple manner.

• Strong organizational skills and proficiency in process documentation.

• Experience in monitoring centers or electronic security.

• Familiarity with communication protocols, devices, and integrations.

• Experience with SaaS platforms.

• Background in POCs or technical consulting.

🏝️ Benefits

• Remote work model

• Meal or food allowance

• Health insurance: 50% covered by the company and 50% by the employee

• Dental insurance: 50% covered by the company and 50% by the employee

• Home office allowance

• Day off during the birthday month

• Total Pass: Wellness platform providing access to gyms, sports, Pilates, martial arts, nutrition, and more

• Mastercard Surpreenda Program

• Emotional well-being platforms: Psicologia Viva, ZenClub, and Vittude

• Professional Development Program, according to company policy

• Qualified candidates are considered without regard to race, color, religion, age, gender, nationality, disability, or family status