Customer Success Agent – Call Center Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the operations of FMC’s Call Center as a Customer Success Agent

• Handle inbound calls and initiate outbound calls

• Address customer inquiries within designated timeframes

• Provide outstanding service quality to every client

• Retrieve loan details and deliver accurate information to customers swiftly

• Offer both verbal and written feedback to customers

• Clarify policies and procedures while resolving customer questions

• Foster positive and enjoyable relationships with customers

• Ensure customers feel secure and well-cared-for

• Carry out additional related tasks as assigned

⛳️ Requirements

• Must reside in Jacksonville, FL

• High School Diploma or GED equivalent

• 0-1 years of relevant work experience preferred

• No licensure or certification required

• Individual contributor role

• Capability to juggle multiple tasks in a fast-paced environment

• Excellent verbal and written communication skills

• Ability to listen, comprehend, engage, and respond to customers via phone and written communication

• Patience and courtesy when explaining policies and procedures

• Commitment to confidentiality and data security

• Ability to follow schedules, meet deadlines, and maintain regular and punctual attendance

• Willingness to adhere to company policies and procedures

🏝️ Benefits

• Competitive salary packages

• Opportunities for professional growth and development

• Comprehensive benefits package including health, dental, and vision insurance

• Supportive and inclusive work environment