Customer Strategy Director, Ecosystem Programs

This is a fully remote position, open to applicants in United States, +5 more countries.

📋 Description

• Spearhead significant ecosystem and innovation initiatives from initial definition to execution and measurable results.

• Cultivate trusted partnerships with senior and executive stakeholders, ensuring alignment between Faro and customer organizations.

• Engage effectively with both business and technical stakeholders, translating customer goals, emerging capabilities, and technical considerations.

• Identify critical dependencies and implications, guiding informed decision-making.

• Collaborate with Data Science, Implementation Services, Product, and Engineering teams when specialized technical expertise is necessary.

• Design change strategies and operational approaches for the sustainable adoption of new capabilities.

• Assist customers in navigating organizational complexity and transitioning from experimentation to widespread adoption and scalability.

• Unite business and technical stakeholders across Faro and customer organizations.

• Lead through influence by clarifying priorities, decisions, dependencies, and responsibilities across various teams and workstreams.

• Enhance Faro’s methodology for ecosystem programs and strategic customer interactions.

• Convert program insights into repeatable frameworks, operational models, and best practices.

• Work alongside Customer Strategy Managers to ensure ecosystem programs remain aligned with broader customer strategy, adoption, value realization, and long-term success.

⛳️ Requirements

• Over 8 years of experience in management consulting, technology strategy, digital transformation, data and analytics consulting, or a similar strategic advisory role.

• Proven experience in pharmaceutical R&D and clinical development, with a solid understanding of clinical trial processes, workflows, and operational challenges.

• In-depth knowledge of clinical development data flows and technology ecosystems, including the generation, structuring, integration, and exchange of clinical data across systems and workflows.

• Experience advising on or leading digital, data, or technology transformation initiatives, with the capability to connect technical capabilities, data architecture, and system dependencies to business strategy and operational results.

• Established ability to operate at the intersection of business and technology, engaging credibly with technical experts while independently steering strategic discussions and decision-making with senior customer stakeholders.

• Outstanding structured problem-solving abilities and comfort in providing clarity to highly ambiguous challenges.

• Experience directing complex, multi-stakeholder programs across organizational boundaries.

• Capacity to translate between business strategy and technical concepts without needing to be the deepest technical expert in the room.

• Strong executive communication, facilitation, and storytelling skills.

• Demonstrated commercial awareness and capability in identifying opportunities to create additional client or customer value.

• Comfortable influencing senior internal and external stakeholders without direct authority.

• Self-motivated, intellectually curious, and adaptable in a rapidly changing environment.

• Willingness to travel up to 30%.

• Nice to have: familiarity with statistical analysis or quantitative decision-making within clinical development.

• Nice to have: experience with clinical data standards and industry frameworks, such as CDISC.

• Nice to have: experience with AI-enabled technologies, advanced analytics, or enterprise SaaS platforms.

• Nice to have: experience leading innovation or emerging-technology programs where requirements, capabilities, and success measures evolved throughout the engagement.

🏝️ Benefits

• Competitive compensation

• Generous vacation and parental leave

• Flexible working hours

• Remote-friendly ways of working

• Work from home for remote employees

• Periodic travel for in-person collaboration and team events

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k)

• Life Insurance (Basic)

• Short Term and Long Term Disability

• Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)

• Training & Development Reimbursement

• Hybrid Work Environment

• Peer-to-peer bonus program

• Company/department outings and events

• Stock Option Plan

• HQ Office On-Premises Amenities; gym, restaurants tenant discount, Padel Nine

• Equity compensation