Customer Solutions Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Address intricate customer inquiries through chat, email, and video conferencing.

• Diagnose technical issues related to APIs, custom embeds, integrations, and product setups.

• Report software bugs and detect patterns in customer-related issues.

• Facilitate technical discovery sessions during evaluations, proof-of-concept demonstrations, and project implementations.

• Assess technical feasibility and verify customer project requirements.

• Define the scope of customer projects and estimate the effort required for comprehensive solutions.

• Develop, maintain, and support customized solutions utilizing JavaScript, APIs, and external platforms such as Cloudflare, Pipedream, and n8n.

• Generate and update technical documentation.

• Create internal tools and automation processes with analytics and reporting capabilities.

• Collaborate with Sales and Customer Success teams and assist in pre-sales activities.

• Support marketing and community initiatives by providing technical content and use-case demonstrations.

⛳️ Requirements

• Over 3 years of experience in Support Engineering, Solutions Engineering, or a similar technical customer-facing position.

• Extensive experience guiding enterprise clients through complex software decisions.

• Strong technical background in SaaS, APIs, and enterprise integrations.

• Practical experience making HTTP requests, interpreting API documentation, and connecting third-party services, automations, and data flows.

• Proficient in HTML, CSS, and JavaScript.

• Familiarity with dashboards, internal tools, and process documentation.

• Ability to prioritize and manage multiple requests within deadlines in a fast-paced, dynamic environment.

• Exceptional written and verbal communication skills.

• Proficient in both English and Spanish.

• Must be eligible to work in Spain.

🏝️ Benefits

• Remote and hybrid work culture.

• Flexible working hours.

• Generous vacation policy with flexible holidays.

• Training budget for professional development.

• Transportation ticket support.

• 26 days of paid vacation (23 regular days plus December 24th and 31st) along with an additional day for your birthday.

• Language lessons in English and Spanish.

• Flexible compensation through Cobee (by Pluxee).

• Referral bonus program.