Customer Solutions Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Address intricate client and user inquiries through chat, email, and video conferencing.

• Diagnose technical challenges involving APIs, custom integrations, and product setups.

• Report software bugs and recognize patterns in customer-related issues.

• Facilitate technical discovery sessions during evaluations, proofs-of-concept, and projects.

• Confirm the technical feasibility and requirements of customer projects.

• Define the scope of customer projects and estimate the effort required for comprehensive solutions.

• Develop, sustain, and assist custom solutions utilizing JavaScript, APIs, and external platforms such as Cloudflare, Pipedream, and n8n.

• Produce and update technical documentation.

• Create internal tools, automate processes, and derive insights through analytics and reporting.

• Collaborate with Sales and Customer Success on customer initiatives and pre-sales activities.

• Aid marketing and community initiatives by providing technical content and demonstrating use cases.

⛳️ Requirements

• Over 3 years of experience in Support Engineering, Solutions Engineering, or a similar technical customer-facing position.

• Proficient in guiding enterprise clients through complex software choices.

• Solid technical foundation in SaaS, APIs, and enterprise integrations.

• Practical experience in making HTTP requests, interpreting API documentation, and integrating third-party services, automations, and data flows.

• Familiarity with HTML, CSS, and JavaScript.

• Experience with dashboards, internal tools, and process documentation.

• Capable of prioritizing and managing multiple requests efficiently under deadlines in a fast-paced, changing environment.

• Outstanding written and verbal communication abilities.

• Proficient in both English and Spanish.

• Must be eligible to work in Spain.

🏝️ Benefits

• Remote and hybrid work culture.

• Vibrant company culture with a youthful, dynamic, and international team.

• Flexible working hours.

• Open vacation policy and adaptable holiday schedule.

• Training budget available.

• Transportation ticket included.

• 26 days of paid vacation (23 standard days + December 24th & 31st) plus an additional day for your birthday.

• English and Spanish language lessons offered.

• Flexible compensation through Cobee (by Pluxee).

• Referral bonus program.