Customer Services Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Ensure that Network180 maintains a Customer Services & Grievance system that adheres to federal and state regulations.

• Operate under the guidance of the Communications Director.

• Commit to a full-time schedule of 40 hours per week, from Monday to Friday, 8:00 am to 5:00 pm.

• Travel regionally within Kent County to various provider settings as required by job duties.

• Deliver customer services in diverse communities and work to overcome language and cultural barriers.

⛳️ Requirements

• Bachelor’s degree in social sciences, human services, communications, public relations, or a related field.

• Certification as a Peer Specialist/Recovery Coach and/or personal experience with a strong understanding of the public behavioral health system.

• Minimum of one year of experience in customer service, preferably within a behavioral health context.

• Exceptional organizational abilities, attention to detail, and consistent follow-through.

• Strong interpersonal skills with a consultative approach and active listening capabilities.

• Capability to foster collaborations across departments.

• Outstanding verbal and written communication skills.

• Proven ability to bridge language and cultural gaps in service delivery within diverse communities.

• Proficient in computer applications, including word processing, spreadsheets, database management, email, and presentation software.

• Possession of a valid driver’s license and access to dependable transportation for work-related tasks.

• Successful completion of a drug screening as part of the background check process.

🏝️ Benefits

• Four health insurance options.

• 100% employer-funded dental and vision insurance plans.

• 13 paid holidays.

• Generous paid time off (PTO).

• Opportunities for professional development.

• Tuition reimbursement available.

• Reimbursement for professional licensing fees.

• Defined contribution retirement plan.

• Employee Assistance Program.

• Life and voluntary life insurance options.

• Short-term and long-term disability coverage.

• Approved site for loan forgiveness programs (depending on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment, and more.