Customer Services Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional customer service in a call center setting.

• Handle and respond to phone inquiries from policyholders, beneficiaries, providers, agents, and other stakeholders regarding insurance policies.

• Offer information and support to providers, agents, policyholders, and others concerning Medicare Supplement and Life Policies.

• Address insurance-related questions, including benefit verification and claims status, by accessing and updating data in the software system.

• Ensure service and follow-up by examining company records, executing routine transactions, and retrieving data from an online terminal.

• Maintain a comprehensive understanding of the company's products and services.

• Adhere to company regulations related to privacy, confidentiality, and private health information.

• Communicate both in writing and orally regarding the status and resolution of inquiries.

• Initiate and complete Call Tracks, checklists, and other clerical tasks as necessary.

• Present information and speak simultaneously during meetings.

• Collaborate effectively while upholding accountability and independence.

⛳️ Requirements

• High school diploma or general education degree (GED) is required.

• At least six months of relevant call center experience and/or training is preferred.

• Flexibility to work various shifts as needed.

• Typing speed of 30 words per minute with 95% accuracy.

• Strong collaborative team spirit.

• Ability to work remotely and independently.

• Must pass background screening and drug tests before and after hiring, including THC.

• Verification of high school, GED, or college diploma will be requested.

• Timely responses required from three professional references.

• A dedicated remote work environment free from background noise, interruptions, and clutter is essential.

• Consistent and reliable internet connection is mandatory.

• Access to a smartphone for Multi-Factor Authentication and communication is necessary.

• Accurate data entry skills in a Windows-based environment are required.

• Intermediate computer skills are necessary.

• Basic knowledge of math, English spelling, and grammar is expected.

• Ability to read and understand simple instructions, correspondence, and memos.

• Capability to write straightforward correspondence.

• Proficiency in presenting information effectively in one-on-one and small group settings.

• Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and interpret bar graphs.

• Aptitude for applying common sense and solving problems in standardized situations.

• Capacity to sit for extended periods and utilize a computer and phone line.

• Skills to read, hear, speak, use a keyboard, reason, and solve problems.

• Competence in using office equipment such as computer terminals, telephones, and copiers.

• Ability to occasionally lift or move items weighing up to 15 pounds.

🏝️ Benefits

• Opportunity for remote work.

• Flexibility in working various shifts as required.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.