Customer Service VA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage a high volume of incoming calls from both existing and prospective customers.

• Assess customer needs, address issues, and deliver effective solutions.

• Recognize and escalate problems to supervisors when necessary.

• Organize and schedule services and appointments efficiently.

• Promptly respond to customer communications via calls, texts, voicemails, and emails.

• Take calls from potential clients and arrange for the sales team to conduct complimentary inspections.

• Support management, technicians, and sales personnel with daily tasks and requests.

• Process service payments from customers.

• Reach out to accounts that are past due via phone, text, and email.

• Maintain regular communication with field technicians to coordinate service schedules and timings.

• Collaborate closely with team members to deliver exceptional customer service for Native Pest Management, a pest control company based in Florida.

⛳️ Requirements

• Previous experience in customer service is preferred.

• Reliable high-speed Wi-Fi connection.

• Quality microphone/headset.

• Functional camera.

• Experience in a call center environment is strongly preferred.

• Familiarity with customer relationship management (CRM) software is strongly preferred.

• Basic proficiency in office software.

• Entry-level knowledge/skill proficiency with Google Suite, including Gmail, Google Sheets, Google Docs, etc.

• Minimum typing speed of 50 words per minute with 90% accuracy; a typing test will be administered.

• Outstanding written, verbal, and interpersonal communication abilities.

• Bilingual in English and Spanish is preferred.

• Excellent command of the English language, clear pronunciation, and highly effective conversational skills.

• Availability from Monday to Friday, 8:00 AM to 5:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break.

• Willingness to work a rotating half-day Saturday shift, approximately once a month or more as required.

• A 2 to 3-minute video recording or video link speaking in English must be submitted.

• Successful completion of a background check is required.

• All required background check documentation must be submitted within two weeks of the start date.

🏝️ Benefits

• 10 days of paid time off (PTO) during the first year.

• 6 recognized US Holidays.

• Paid training opportunities.

• Employee referral bonus program.

• Clear opportunities for growth and advancement.

• Comprehensive and affordable benefits package.