Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services

• Deliver exceptional service with a friendly and professional demeanor

• Assist customers with questions related to debit card rewards, orders, and account balances

• Handle a substantial volume of incoming calls efficiently

• Adhere to communication scripts tailored for various topics

• Determine customer needs, clarify details, conduct research, and offer solutions or alternatives

• Utilize company and client resources to manage calls accurately

• Promote additional products when suitable opportunities present themselves

• Transition between tasks smoothly and maintain composure

• Ensure punctuality and attendance for all scheduled shifts

• Maintain a positive and professional demeanor during customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• 3–6 months of customer service or support experience is preferred

• 3–6 months of experience in a call center or office environment is a plus

• Basic proficiency in computer skills

• Ability to learn quickly and work autonomously

• Strong verbal communication skills and active listening abilities

• Minimum age of 18 years required

• Background check necessary in accordance with state and federal regulations

• Must furnish personal equipment and workspace

• Reliable, secure, dedicated high-speed internet connection is mandatory

• Designated work area with desk, chair, electrical outlet, and direct LAN connection

• Intel® Core™ i5-8250U Series processor or newer

• 8GB RAM on Windows 10 or 11 64-bit

• Minimum screen resolution of 1280x768

• Dual monitors are required

• USB DSP headset necessary

• Laptop or desktop is required; Chromebooks, netbooks, or tablets are not permitted

• Current antivirus software must be installed with a recent scan completed

• Firewall must be enabled

• Hardwired connection to modem or router; Wi-Fi or extenders are not allowed

• Applicants must reside in one of the specified states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts

• Paid training typically lasting 2–5 days

• Options for full-time or part-time temporary scheduling

• Work-from-home arrangement available

• Flexibility with bring your own device (BYOD) equipment