Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to phone inquiries from customers about products and services offered by Five Star Call Centers' clients.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist clients with questions regarding debit card incentives, orders, and account balances.

• Handle a high volume of incoming calls efficiently and promptly.

• Adhere to communication scripts when addressing various topics.

• Recognize customer needs, clarify details, conduct research, and provide solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote products when suitable opportunities present themselves.

• Switch between tasks seamlessly while maintaining efficiency and composure.

• Uphold punctuality and attendance at all scheduled shifts.

• Maintain a positive and professional demeanor during customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or customer support.

• Experience in a call center or office environment for 3-6 months is a plus.

• Basic computer proficiency is required.

• Quick learner who can work independently.

• Strong verbal communication skills and active listening abilities are essential.

• Applicants must be at least 18 years old.

• A background check in accordance with state and federal laws will be necessary.

• Candidates must reside in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must provide personal equipment and a suitable workspace.

• A verified, secure, reliable, and dedicated high-speed internet connection is required.

• An established dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is necessary.

• Intel Core i5-8250U Series processor or better is needed.

• 8GB of memory on Windows 10 or 11 (64-bit) is required.

• A minimum screen resolution of 1280x768 or higher is necessary.

• Dual monitors are mandatory.

• A USB DSP headset is required.

• Chromebooks, netbooks, or tablets are not acceptable; a laptop or desktop is necessary.

• Up-to-date antivirus software must be installed, and a recent scan should be completed.

• Firewall protection must be enabled.

• A hardwired connection to the modem or router is required; no Wi-Fi or extenders are permitted.

🏝️ Benefits

• Shift differential (an additional $1/hour for night and weekend shifts).

• Paid training (generally lasts 2-5 days).

• Options for full-time or part-time temporary scheduling.

• Work-from-home arrangement available.

• Flexible scheduling ranging from 16 to 40 hours per week.

• Bring Your Own Device (BYOD) arrangement.