Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to phone inquiries from customers regarding products and services offered by Five Star Call Centers' clients.

• Assist clients with questions related to debit card incentives, orders, and balances.

• Handle a high volume of incoming calls promptly.

• Adhere to communication scripts when addressing various topics.

• Assess customer needs, clarify details, research information, and provide solutions or alternatives.

• Utilize company and client resources effectively to manage calls accurately.

• Promote products when opportunities present themselves.

• Transition between tasks seamlessly while maintaining a calm demeanor.

• Ensure punctuality and regular attendance during scheduled shifts.

• Maintain a positive and professional attitude in all customer interactions.

• Participate in cross-training as needed.

• Be available for shifts from 8:00 a.m. to 8:00 p.m. EST, Monday through Friday.

• Availability required on the first and last business day of each month.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Call center or office experience of 3–6 months is a plus.

• Basic computer proficiency required.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• Background check required in compliance with applicable state and federal regulations.

• Must provide personal equipment and a suitable workspace.

• Verified secure, reliable, dedicated high-speed internet connection.

• Established dedicated workspace including a desk, chair, electrical outlet, and direct LAN connection.

• Intel Core i5-8250U Series processor or better.

• 8GB RAM on Windows 10 or 11, 64-bit system.

• Minimum screen resolution of 1280x768 or higher.

• Dual monitors are mandatory.

• USB DSP headset required.

• A laptop or desktop is necessary; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software with a recent scan is required.

• Firewall must be enabled.

• Hardwired connection via modem or router is needed; no Wi-Fi or extenders permitted.

• Applicants must reside in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Shift differential: an additional $1/hr for evening and weekend shifts.

• Paid training lasting typically 2–5 days.

• Flexible scheduling available for full-time or part-time temporary positions (20–40 hours per week).

• Work-from-home arrangement.