Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients' products and services

• Deliver exceptional service with a courteous, professional demeanor

• Assist customers with questions related to debit card rewards, orders, and account balances

• Handle a significant volume of incoming calls promptly

• Adhere to communication scripts for various topics

• Identify customer requirements, clarify details, research, and present solutions or alternatives

• Utilize company and client resources to effectively manage calls

• Promote products when opportunities present themselves

• Switch between tasks efficiently while maintaining composure

• Ensure punctuality and attendance during all scheduled hours

• Maintain a positive and professional demeanor during customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred experience of 3-6 months in customer service or customer support

• Previous experience of 3-6 months in a call center or office environment is advantageous

• Basic computer proficiency

• Quick learner who can work independently

• Strong verbal communication skills and active listening ability

• Must be at least 18 years old

• A background check in accordance with state and federal laws will be necessary

• Candidates must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

• Must provide personal equipment and a suitable workspace

• Verified secure, reliable, and dedicated high-speed internet connection

• Established workspace with desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U Series processor or newer

• 8GB RAM on Windows 10 or 11 (64-bit)

• Screen resolution of 1280x768 or higher

• Dual monitor setup

• USB DSP headset required

• Laptop or desktop necessary; no Chromebooks, netbooks, or tablets permitted

• Up-to-date antivirus software must be installed with a recent scan completed

• Firewall must be enabled

• Hardwired connection to modem or router is mandatory; no Wi-Fi or extenders allowed

• Must be available to work on the first and last business day of each month

🏝️ Benefits

• Shift differential (an additional $1/hour for nights and weekends)

• Paid Training (usually lasts 2-5 days from 8:00am to 5:00pm CST)