Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to phone calls from customers seeking information about clients' products and services.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist clients with questions regarding debit card perks, orders, and account balances.

• Handle a high volume of incoming calls efficiently and promptly.

• Adhere to communication scripts while addressing various topics.

• Understand customers' requirements, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to effectively manage calls.

• Promote products when opportunities present themselves.

• Transition between tasks seamlessly without sacrificing efficiency or composure.

• Ensure punctuality and consistent attendance during scheduled shifts.

• Maintain a positive and professional demeanor in all customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Prior experience in customer service or support for 3-6 months is preferred.

• Experience in a call center or office setting for 3-6 months is a plus.

• Basic computer proficiency is required.

• Quick learner with the ability to work independently.

• Strong verbal communication skills on the phone, coupled with active listening abilities.

• Must be at least 18 years old.

• A background check compliant with state and federal regulations will be necessary.

• Candidates must provide their own equipment and workspace.

• Verified internet service that is secure, reliable, and dedicated high speed is essential.

• A designated work area equipped with a desk, chair, electrical outlet, and direct LAN connection is required.

• An Intel® Core™ i5-8250U Series processor or better is necessary.

• Minimum of 8GB RAM on Windows 10 or 11 (64 bits) is required.

• Screen resolution of 1280x768 or higher is mandatory.

• Dual monitors are required for this position.

• A USB DSP headset is necessary.

• Chromebooks, netbooks, or tablets are not permitted; candidates must use a laptop or desktop computer.

• Up-to-date antivirus software must be installed with a recent scan completed.

• Firewall must be enabled on the device.

• A hardwired modem or router connection is essential; Wi-Fi or extenders are not allowed.

• Candidates must be available to work on the first and last business day of each month.

• Availability for shifts from 7:00am to 7:00pm CST, Monday through Friday, is required.

🏝️ Benefits

• Shift differential of an additional $1/hour for nights and weekends.

• Paid training lasting typically 2-5 days, from 8:00am to 5:00pm (CST).