Customer Service, Temporary

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers about clients' products and services.

• Deliver exceptional service while maintaining a helpful and professional demeanor.

• Assist clients by addressing questions related to debit card incentives, orders, and account balances.

• Handle a significant volume of inbound calls efficiently and promptly.

• Adhere to communication scripts for various topics.

• Determine customer needs, clarify details, research issues, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote products when opportunities present themselves.

• Transition between tasks seamlessly without compromising efficiency or composure.

• Ensure punctuality and maintain attendance at designated times.

• Maintain a positive and professional attitude during customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or customer support.

• Previous experience in a call center or office setting is a plus.

• Basic proficiency with computers.

• Quick to learn and capable of working independently.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• A background check in accordance with state and federal laws will be required.

• Must reside in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must supply personal equipment and workspace.

• A secure, reliable, dedicated high-speed internet connection is required.

• An established workspace with a desk, chair, electrical outlet, and direct LAN connection is necessary.

• Intel Core i5-8250U Series processor or better is required.

• A minimum of 8GB memory on Windows 10 or 11 (64-bit) is required.

• Screen resolution must be 1280x768 or higher.

• Dual monitors are mandatory.

• A USB DSP headset is required.

• A laptop or desktop is mandatory; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed.

• Firewall must be enabled.

• A hardwired connection to the modem or router is required; no Wi-Fi or extenders allowed.

• Availability to work on the first and last business day of each month is necessary.

• Must be available for shifts between 8:00 a.m. and 8:00 p.m. EST, Monday through Friday.

🏝️ Benefits

• Shift differential of an additional $1/hour for night and weekend shifts.

• Paid training typically lasting 2-5 days.

• Opportunity to work from home.

• Flexible scheduling options for full-time or part-time temporary positions (20-40 hours per week).