Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to phone calls from customers seeking information about clients' products and services

• Deliver exceptional service with a courteous and professional demeanor

• Assist customers with questions regarding debit card rewards, orders, and account balances

• Handle a significant volume of incoming calls efficiently

• Adhere to communication scripts for various subjects

• Recognize customer needs, clarify details, investigate, and offer solutions or alternatives

• Utilize company and client resources to effectively address calls

• Promote products when opportunities present themselves

• Seamlessly shift between tasks while maintaining efficiency and composure

• Uphold punctuality and attendance at designated times

• Maintain a positive and professional demeanor during customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred 3-6 months of prior customer service or customer support experience

• Previous experience in a call center or office environment is a plus

• Basic computer proficiency

• Quick learner who can work independently

• Excellent phone and verbal communication skills, along with active listening abilities

• Must be at least 18 years old

• Background check required in accordance with state and federal regulations

• Must supply personal equipment and workspace

• Verified secure, reliable, dedicated high-speed internet connection

• Designated workspace equipped with desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U Series processor or higher

• 8GB memory on Windows 10 or 11 64-bit

• Screen resolution of 1280x768 or greater

• Dual monitors are mandatory

• USB DSP headset required

• Laptop or desktop computer necessary; Chromebooks, netbooks, or tablets are not acceptable

• Current antivirus software must be installed and a recent scan completed

• Firewall must be enabled

• Hardwired connection to modem or router is required; Wi-Fi or extenders are not permitted

• Availability required on the first and last business day of each month

🏝️ Benefits

• Shift differential (additional $1/hour for nights & weekends)

• Paid training (typically lasting 2-5 days)

• Options for full-time or part-time temporary scheduling

• Work-from-home arrangement available

• Flexible shifts between 7:00am-7:00pm CST, Monday to Friday