Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services

• Deliver exceptional service with a supportive and professional demeanor

• Aid clients with questions concerning debit card promotions, orders, and account balances

• Handle a high volume of incoming calls promptly

• Adhere to communication scripts tailored for various subjects

• Determine customer needs, clarify details, research, and offer solutions or alternatives

• Utilize company and client resources to manage calls accurately

• Promote products when opportunities present themselves

• Transition between tasks efficiently and with composure

• Maintain consistent punctuality and attendance for all scheduled shifts

• Uphold a positive and professional demeanor during customer interactions

• Engage in cross-training as requested

⛳️ Requirements

• Previous experience in customer service or support for 3-6 months is preferred

• Experience in a call center or office environment for 3-6 months is a plus

• Basic computer proficiency

• Quick learner capable of working independently

• Strong verbal communication and phone skills, along with active listening abilities

• Must be at least 18 years old

• A background check in accordance with state and federal laws will be necessary

• Must provide personal equipment and workspace

• Verified secure, reliable, dedicated high-speed internet connection required

• Established dedicated workspace with desk, chair, power outlet, and direct LAN connection

• Intel® Core™ i5-8250U Series processor or higher

• 8GB RAM on Windows 10 or 11 64-bit

• Screen resolution of 1280x768 or greater

• Dual monitors are mandatory

• USB DSP headset required

• A laptop or desktop is necessary; Chromebooks, netbooks, or tablets are not acceptable

• Up-to-date antivirus software must be installed with a recent scan completed

• Firewall must be enabled

• Hardwired connection to modem or router is required; no Wi-Fi or extenders

• Must be available to work on the first and last business day of each month

• Must reside in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

🏝️ Benefits

• Shift differential (additional $1/hr for nights & weekends)

• Paid training (typically lasting 2-5 days)

• Options for full-time or part-time scheduling

• Work-from-home arrangement available

• Flexible cross-training opportunities