Customer Service, Temporary

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients' products and services

• Deliver exceptional service with a friendly, professional demeanor

• Assist clients with questions about debit card rewards, orders, and account balances

• Handle a large volume of incoming calls efficiently

• Adhere to communication scripts when addressing various topics

• Determine customer needs, clarify details, research, and offer solutions or alternatives

• Utilize company and client resources to effectively manage calls

• Promote additional products when opportunities present themselves

• Transition between tasks seamlessly without sacrificing efficiency or professionalism

• Ensure desk availability, punctuality, and attendance during scheduled hours

• Maintain a positive and professional demeanor in all customer interactions

• Participate in cross-training as requested

⛳️ Requirements

• Preferred 3-6 months of customer service or support experience

• Previous experience in a call center or office setting is a plus

• Basic computer proficiency required

• Quick learner with the ability to work independently

• Excellent phone and verbal communication skills paired with active listening

• Must be at least 18 years old

• Background check required, in compliance with state and federal laws

• Candidates must reside in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

• Must have personal equipment and workspace

• Reliable, secure, dedicated high-speed internet service is mandatory

• A designated workspace with a desk, chair, electrical outlet, and direct LAN connection is required

• Intel Core i5-8250U Series processor or better

• 8GB RAM on Windows 10 or 11 64-bit

• Screen resolution of 1280x768 or higher

• Dual monitors are mandatory

• USB DSP headset required

• A laptop or desktop is necessary; Chromebooks, netbooks, and tablets are not acceptable

• Up-to-date antivirus software must be installed and a recent scan completed

• Firewall must be enabled

• Wired modem or router connection is required; no Wi-Fi or extenders

🏝️ Benefits

• Shift differential (additional $1/hour for nights and weekends)

• Paid training (generally lasting 2-5 days)

• Flexible scheduling for full-time or part-time temporary positions (16-40 hours per week)

• Remote work opportunity

• The employer is an Equal Opportunity Employer/Veterans/Disabled/LGBT

• Participation in the E-Verify program