Customer Service Technician

This is a fully remote position, open to applicants in District of Columbia, +4 more states.

📋 Description

• Address technical issues that have been escalated by customers.

• Serve as a bridge among operations, the client, and Engineering/Development.

• Assist end users by utilizing existing manuals and scripted responses.

• Engage effectively with customers to resolve their concerns.

• Direct ongoing issues to the suitable engineering support team.

• Provide extended Core Hours Support: Mon–Sat 6:00 AM–10:00 PM ET and Sun 6:00 AM–3:00 PM ET, excluding holidays.

⛳️ Requirements

• A high school diploma or GED is required.

• Proven experience in problem-solving, debugging, and delivering solutions to technical issues.

• Capability to prioritize and perform tasks in a high-pressure setting.

• Experience in a team-oriented, collaborative, and agile environment.

• Highly self-motivated and directed, with the ability to manage multidisciplinary triage calls.

• Experience in documenting and communicating workarounds and solutions effectively.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Short Term & Long Term Disability

• Training & Development