Customer Service, Technical Support Representative – Tier 1

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Provide exceptional customer service and first-level technical assistance to clients

• Manage both incoming and outgoing phone communications

• Address customer inquiries promptly, accurately, and professionally

• Uphold service excellence and adhere to company standards

⛳️ Requirements

• Outstanding verbal and written communication abilities in English

• Strong focus on customer service and adept problem-solving skills

• Basic skills in technical troubleshooting

• Capability to multitask and perform effectively within a fast-paced environment

• Excellent attention to detail and organizational capabilities

• Familiarity with Microsoft Office and ticketing systems is advantageous

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health and wellness benefits

• Opportunities for professional development and career advancement

• Supportive team environment and company culture