Customer Service Support Specialist 3

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Manage both inbound and outbound communications through phone, email, chat, and other channels.

• Collect demographic, insurance, and intake information from clients.

• Assist with scheduling and pre-admission procedures.

• Ensure accurate documentation and data entry while adhering to confidentiality standards.

• Recognize urgent situations and escalate them as necessary.

• Collaborate with internal teams and departments to address client needs.

• Provide compassionate and professional customer support.

• Handle multiple systems, tasks, and communication channels concurrently.

⛳️ Requirements

• Proficient English communication skills, both written and verbal.

• Background in fast-paced or high-volume settings.

• Exceptional multitasking and organizational abilities.

• High level of typing proficiency and documentation precision.

• Capability to operate across various communication channels simultaneously.

• Customer service orientation with a professional and empathetic approach.

• Aptitude for working under pressure and managing sensitive situations.

• Experience in contact centers or customer support roles.

• Background in healthcare, mental health, or human services.

• Knowledge of EHR/CRM systems.

• Proficiency in Microsoft Office applications and customer support platforms.

• Experience with scheduling, referrals, or administrative processes.

🏝️ Benefits

• Full-time position available.

• Schedule from Monday to Friday.

• Working hours aligned with EST.

• Competitive salary paid in USD.

• Opportunities for long-term growth within a mission-driven organization.