Customer Service Specialist – Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Support customers through various channels including phone, email, chat, and social media.

• Address customer inquiries and resolve issues in an efficient and timely manner.

• Utilize multiple systems and software tools to access customer information, monitor interactions, and accurately document details.

• Actively listen to identify customer needs, offer solutions, or escalate issues as necessary.

• Take responsibility for customer issues until resolution is achieved, ensuring customer satisfaction.

• Deliver precise information regarding products, services, policies, and procedures.

• Keep updated on company products, services, and promotional offerings.

• Achieve or surpass service level agreements and quality benchmarks.

• Suggest enhancements to customer service processes and interactions.

• Enhance product knowledge and customer service skills through training and self-directed learning.

• Provide outstanding customer service primarily via phone while proactively addressing issues.

⛳️ Requirements

• Full proficiency in both Spanish and English.

• Prior customer service experience in an inbound call center or similar setting is highly preferred.

• Familiarity with various modern computer systems, software applications, and communication tools.

• Proven experience in conflict resolution and achieving customer satisfaction in challenging situations.

• High school diploma or an equivalent qualification.

• Willingness to work flexible shifts, including evenings, weekends, and holidays as needed.

• Strong problem-solving and decision-making skills.

• Ability to thrive in a fast-paced, dynamic work environment while managing multiple tasks concurrently.

• Excellent empathetic listening abilities, sound judgement, and critical thinking skills.

• Exceptional written and verbal communication skills.

• Strong multitasking capabilities and comfort with various technology systems.

🏝️ Benefits

• Comprehensive health insurance.

• Dental insurance.

• Vision insurance.

• Mental health benefits.

• Employee assistance program.

• Paid time off.

• Paid parental leave.

• Short-term disability.

• Cultural observance day.

• Contributions to healthcare accounts.

• Pension plan.

• 401(k) plan with company matching.

• ProHealth Rewards wellbeing platform offering cash incentives.