Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer service assistance from a secure home office environment

• Support customers via phone, email, and live chat with product selection, order inquiries, and various other questions

• Comprehend customer needs and challenges, offering tailored solutions

• Streamline customer interactions to eliminate unnecessary effort

• Liaise with other departments to ensure timely processing and delivery of orders

• Achieve set performance metrics and establish professional development goals

• Keep accurate and detailed records of customer interactions

• Recognize opportunities for upselling, cross-selling, and problem-solving to enhance the customer experience

• Remain updated on company news to provide precise guidance to customers

• Participate in projects and additional tasks that contribute to company growth

⛳️ Requirements

• High school diploma or equivalent; some college coursework is advantageous

• Previous customer service experience is preferred, but the employer is willing to train the right candidate

• Excellent communication, interpersonal, and decision-making abilities

• Proactive and positive demeanor, focused on solutions and customer satisfaction

• Capability to multitask and prioritize within a fast-paced environment

• Comfortable with technology and skilled in troubleshooting technical issues

• Ability to type at a minimum of 40 WPM

• Capacity to remain stationary for extended periods while working at a computer

• Proficient in effective communication with customers over the phone

• Competent in performing repetitive tasks, such as typing, with great attention to detail

• High-speed DSL or cable internet connection with at least 10 MB download and 2 MB upload speed

• Dedicated home office space free from distractions, featuring a closable and lockable door; workspace must be exclusively used by the candidate

• Personal desktop computer equipped with licensed Windows 10 or higher, 8 GB RAM, and a Core i3 processor or superior; Windows 11 is preferred; laptops are not acceptable

• Minimum 19-inch flat-panel monitor; multiple displays are preferred

• Wired network connection; wireless connections are not permitted

• Webcam

• Approved-brand USB headset for VOIP use

• Modern iOS or Android mobile phone for multi-factor authentication; iOS 17+ or Android OS 12+; Apple or Samsung brands are preferred

🏝️ Benefits

• Paid time off (PTO)

• Flexible scheduling options, including set schedules, split shifts, and on-demand shift availability

• Aetna company group health plan available for eligible full-time team members

• Sun Life dental insurance with both low- and high-benefit plan choices

• VSP vision insurance

• Supplemental insurance products provided by Allstate, including accident and disability coverage

• Access to employee lounges, quiet areas, and comfortable workspaces

• Tools, technology, and 24/7 support available

• Team member status instead of independent contractor status