Customer Service Specialist

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Support customers via phone, email, and live chat with inquiries related to product selection, order queries, and other related needs.

• Demonstrate understanding of customer requirements and challenges through active listening and inquisitiveness.

• Propose solutions that streamline the customer experience and eliminate unnecessary effort.

• Collaborate with other departments to ensure timely processing and delivery of orders.

• Achieve established performance metrics while setting personal growth goals.

• Keep accurate and comprehensive records of customer interactions.

• Spot opportunities for thoughtful upselling, cross-selling, and effective problem-solving.

• Stay updated on company developments to provide precise guidance to customers.

• Participate in projects and other tasks that support the growth of the company.

⛳️ Requirements

• High school diploma or equivalent; some college coursework is advantageous.

• Previous customer service experience is preferred; training may be offered.

• Excellent communication, interpersonal, and decision-making abilities.

• Proactive and positive demeanor with a focus on solutions and customer satisfaction.

• Capability to multitask and prioritize effectively in a fast-paced environment.

• Proficient in using technology and troubleshooting technical issues.

• Typing speed of at least 40 WPM.

• Ability to remain seated for extended periods while working at a computer.

• Effective communication skills with customers over the phone.

• Ability to perform repetitive tasks, including typing, with attention to detail.

• High-speed DSL or cable internet connection with a minimum of 10 MB download and 2 MB upload speed.

• Dedicated, distraction-free home office with a lockable door, used solely by the employee; a photo is required.

• Personal desktop computer running licensed Windows 10 or higher; Windows 11 preferred; equipped with 8 GB RAM and a Core i3 processor or better.

• Laptops are not permitted for the work-at-home agent program.

• Minimum 19-inch flat-panel monitor; multiple displays are recommended and preferred.

• Wired network connection is required; wireless connections are not allowed.

• Webcam required for training, compliance, and collaboration purposes.

• Approved-brand USB headset for VOIP: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, or Microsoft LifeChat Series.

• A modern iOS or Android mobile phone for multi-factor authentication; iOS 17 or greater or Android OS 12 or greater; Apple or Samsung preferred.

• Must reside in one of the following states: Alabama, Florida, Georgia, Maine, Maryland, Mississippi, North Carolina, Pennsylvania, Virginia, Utah, or Texas.

🏝️ Benefits

• Paid time off (PTO).

• Flexible scheduling options, including set schedules, split shifts, and on-demand shift availability.

• Medical insurance through Aetna for eligible full-time team members.

• Dental insurance through Sun Life for eligible team members.

• Vision insurance through VSP for eligible team members.

• Supplemental accident, disability, and additional coverage through Allstate.

• Access to employee lounges, quiet spaces, and comfortable work areas.

• Team-member employment status, not independent contractor status.

• Provision of tools, technology, and 24/7 support.

• Opportunity to work remotely from a home office.