Customer Service Specialist

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Support customers through phone, email, and live chat regarding product selection, order inquiries, and other related issues.

• Analyze customer needs and challenges to provide appropriate recommendations.

• Streamline customer interactions to minimize unnecessary effort.

• Collaborate with other departments to ensure prompt order processing and delivery.

• Achieve established performance metrics while setting goals for personal development.

• Keep accurate and comprehensive records of customer interactions.

• Discover opportunities for upselling, cross-selling, and problem resolution to improve the customer experience.

• Stay updated on company developments and offer current information to customers.

• Participate in projects and other activities that promote company growth.

⛳️ Requirements

• High school diploma or equivalent; some college coursework is advantageous.

• Previous customer service experience is preferred, but training will be provided to the right candidate.

• Excellent communication, interpersonal, and decision-making abilities.

• Proactive and positive demeanor with a focus on solutions and customer satisfaction.

• Capacity to multitask and prioritize tasks in a fast-paced setting.

• Comfortable with technology and adept at troubleshooting technical issues.

• Ability to type at a minimum of 40 WPM.

• Capability to remain stationary for extended periods while working on a computer.

• Proficient in effectively communicating with customers over the phone.

• Ability to perform repetitive tasks, such as typing, with a keen attention to detail.

• High-speed DSL or cable connection with at least 10 MB download and 2 MB upload speeds.

• A dedicated, distraction-free home office with a door that can be closed and locked; workspace must be exclusively for the employee's use.

• Personal desktop computer with licensed Windows 10 or higher, 8 GB RAM, and Core i3 processor or better; laptops are not accepted.

• Minimum 19-inch flat panel monitor.

• Wired network connection; wireless connections are not allowed.

• Webcam required for training, compliance, and collaboration purposes.

• Approved-brand USB headset for VOIP use.

• Modern iOS or Android mobile phone for multi-factor authentication, with iOS 17+ or Android OS 12+.

🏝️ Benefits

• Paid time off (PTO).

• Flexible scheduling options, including set schedules, split shifts, and on-demand shift availability.

• Aetna company group health plan available for eligible full-time employees.

• Sun Life dental insurance with both low- and high-benefit plan options.

• VSP vision insurance.

• Supplemental accident, disability, and other coverage options through Allstate.

• Employee lounges, quiet areas, and comfortable workspaces in call centers.

• Access to tools, technology, and 24/7 support.

• Team member status (not classified as an independent contractor).