Customer Service Specialist

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Provide assistance to customers via phone, email, and live chat regarding product selection, order inquiries, and other questions.

• Utilize active listening and curiosity to fully understand customer needs and challenges.

• Offer recommendations and streamline the customer experience by eliminating unnecessary steps.

• Collaborate with other departments to ensure efficient order processing and timely delivery.

• Achieve set performance metrics and establish professional development goals.

• Keep precise and comprehensive records of customer interactions.

• Recognize opportunities for upselling, cross-selling, and resolving issues to improve customer satisfaction.

• Stay updated on company developments to provide accurate guidance to customers.

• Participate in projects and additional tasks that contribute to the growth of the company.

⛳️ Requirements

• High school diploma or equivalent is required; some college coursework is advantageous.

• Previous experience in customer service is preferred, though training will be provided for suitable candidates.

• Excellent communication, interpersonal, and decision-making abilities.

• A proactive and positive attitude geared towards solutions and customer satisfaction.

• Capability to multitask and prioritize effectively in a fast-paced environment.

• Comfort with technology and adeptness at troubleshooting technical issues.

• Minimum typing speed of 40 words per minute.

• Ability to remain in a stationary position for extended periods while working at a computer.

• Skilled in effective communication with customers via phone.

• Capacity to perform repetitive tasks, such as typing, with a strong focus on detail.

• High-speed DSL or cable internet connection with at least 10 MB download and 2 MB upload speeds.

• A dedicated, distraction-free home office with a lockable door, exclusively for the employee; a workspace photo is required.

• Personal desktop computer with licensed Windows 10 or higher, 8 GB RAM, and a Core i3 processor or better; Windows 11 is preferred; laptops are not acceptable.

• Minimum 19-inch flat panel monitor; multiple displays are recommended and preferred.

• A wired network connection is required; wireless connections are not allowed.

• A webcam is necessary for training, compliance, and collaboration purposes.

• An approved-brand USB headset for VOIP communication.

• A modern iOS or Android mobile phone for multi-factor authentication; iOS 17+ or Android OS 12+; Apple or Samsung devices are preferred.

• Must reside in one of the following states: Alabama, Florida, Georgia, Maine, Maryland, Mississippi, North Carolina, Pennsylvania, Virginia, Utah, or Texas.

🏝️ Benefits

• Paid time off (PTO).

• Flexible scheduling options, including fixed schedules, split shifts, and on-demand shift availability.

• Aetna company group health plan available for eligible full-time employees.

• Sun Life dental insurance options for eligible employees, featuring both low- and high-benefit plans.

• VSP vision insurance for eligible employees.

• Supplemental insurance offerings through Allstate, including accident and disability coverage.

• Access to employee lounges, quiet areas, and comfortable working environments.

• Employment status as an employee rather than as an independent contractor.

• Provision of tools, technology, and 24/7 support.

• Opportunity for remote work from a secure home office.