Customer Service Specialist

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Assist customers via phone, email, and live chat with product selection, inquiries regarding orders, and related issues.

• Comprehend customer needs and challenges, providing appropriate solutions.

• Streamline customer interactions to eliminate unnecessary efforts.

• Coordinate with other departments to ensure timely processing and delivery of orders.

• Achieve established performance metrics while setting personal growth objectives.

• Keep precise and comprehensive records of all customer interactions.

• Recognize opportunities for upselling, cross-selling, and problem resolution to enhance the customer experience.

• Stay updated on company developments to offer accurate guidance to customers.

• Participate in projects and additional tasks that contribute to the company’s growth.

⛳️ Requirements

• High school diploma or equivalent; some college coursework is an advantage.

• Previous customer service experience is preferred, although training is available for suitable candidates.

• Excellent communication, interpersonal, and decision-making abilities.

• Proactive and positive mindset focused on solutions and customer satisfaction.

• Capability to multitask and prioritize effectively in a fast-paced setting.

• Proficient with technology and able to troubleshoot technical issues.

• Minimum typing speed of 40 WPM.

• Ability to remain seated for extended periods while working at a computer.

• Effective communication skills for engaging with customers over the phone.

• Capability to perform repetitive tasks, such as typing, with a keen attention to detail.

• High-speed DSL or cable internet connection with at least 10 MB download and 2 MB upload speeds.

• A dedicated, distraction-free home office equipped with a closable and lockable door, exclusively for employee use; a workspace photo is required.

• Personal desktop computer with licensed Windows 10 or higher, 8 GB RAM, and a Core i3 processor or better; Windows 11 is preferred; laptops are not acceptable.

• A minimum of a 19-inch flat panel monitor; multiple displays are encouraged and preferred.

• Wired network connection; wireless connections are not allowed.

• Webcam required for training, compliance, and collaboration purposes.

• Approved-brand USB headset for VOIP communication.

• A modern iOS or Android mobile phone for multi-factor authentication; iOS 17+ or Android 12+ is required; Apple or Samsung devices are preferred.

🏝️ Benefits

• Paid time off (PTO).

• Flexible scheduling options, including set schedules, split shifts, and on-demand shift availability.

• Aetna company group health plan available for eligible full-time team members.

• Dental insurance via Sun Life for eligible team members.

• VSP vision insurance for eligible team members.

• Supplemental insurance offerings through Allstate, including accident and disability coverage.

• Employee lounges, quiet areas, and comfortable workspaces in call centers.

• Employee status with company support, resources, technology, and 24/7 assistance.

• Remote work capabilities from a home office.