Customer Service Specialist

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Provide assistance to customers via phone, email, and live chat regarding product selection, order inquiries, and related needs.

• Assess customers’ requirements and challenges, offering appropriate recommendations.

• Minimize customer effort and build trust through clear and supportive interactions.

• Coordinate with other departments to guarantee timely order processing and delivery.

• Achieve set performance metrics and establish goals for professional development.

• Keep precise and detailed records of customer interactions.

• Recognize opportunities to enhance the customer experience through upselling, cross-selling, and effective problem-solving.

• Stay updated on company developments to provide accurate guidance to customers.

• Participate in projects and additional tasks that support company growth.

⛳️ Requirements

• A high school diploma or equivalent; some college coursework is advantageous.

• Previous customer service experience is preferred, though training will be provided for suitable candidates.

• Excellent communication, interpersonal, and decision-making abilities.

• A proactive and positive demeanor with an emphasis on solutions and customer satisfaction.

• Capability to multitask and prioritize effectively in a fast-paced environment.

• Proficient in using technology and resolving technical issues.

• Ability to type at least 40 words per minute.

• Capacity to remain stationary for extended periods while working at a computer.

• Proficient in communicating effectively with customers over the phone.

• Ability to perform repetitive tasks, such as typing, with great attention to detail.

• Must reside in an available XACT@Home state: AL, FL, GA, ME, MD, MS, NC, PA, VA, UT, or TX.

• High-speed DSL or cable internet connection with a minimum of 10 MB download and 2 MB upload speeds.

• A dedicated, distraction-free home office with a door that can be closed and locked; the workspace must be used exclusively by the applicant, and a photo must be submitted.

• Personal desktop computer with licensed Windows 10 or higher (Windows 11 preferred), 8 GB RAM, and a Core i3 processor or better; laptops are not acceptable.

• Minimum 19-inch flat-panel monitor; multiple displays are recommended and preferred.

• Wired network connection is required; wireless connections are not allowed.

• Webcam required for training, compliance, and collaboration.

• An approved-brand USB headset for VOIP: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, or Microsoft LifeChat Series.

• A modern iOS or Android smartphone for multi-factor authentication; iOS 17 or greater or Android OS 12 or greater; Apple or Samsung devices are preferred.

🏝️ Benefits

• Paid time off (PTO) program.

• Flexible scheduling options, including established schedules, split shifts, and on-demand shift availability.

• Medical insurance provided through Aetna for eligible full-time team members.

• Dental insurance coverage via Sun Life for eligible team members.

• Vision insurance through VSP for eligible team members.

• Supplemental insurance products available through Allstate, including accident and disability coverage.

• Employee lounges, quiet areas, and comfortable workspaces in call centers.

• Employee status rather than independent contractor status.

• Access to tools, technology, and 24/7 support.

• Opportunity to work remotely from a secure home office.