Customer Service Specialist

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Provide assistance to customers through phone, email, and live chat regarding product selection, order inquiries, and other questions.

• Recognize customer needs and challenges while proposing effective solutions.

• Streamline customer interactions and foster customer confidence.

• Collaborate with other departments to guarantee timely processing and delivery of orders.

• Achieve set performance metrics and establish goals for personal and professional development.

• Keep precise and comprehensive records of customer interactions.

• Spot opportunities for upselling, cross-selling, and problem-solving to enhance the customer experience.

• Stay updated on company developments to provide accurate guidance to customers.

• Participate in projects and other initiatives that contribute to the company’s growth.

⛳️ Requirements

• High school diploma or equivalent; some college coursework is advantageous.

• Previous customer service experience is preferred, but training will be provided for suitable candidates.

• Excellent communication, interpersonal, and decision-making abilities.

• Proactive and positive mindset focused on delivering solutions and ensuring customer satisfaction.

• Capability to multitask and prioritize effectively in a fast-paced environment.

• Proficient in using technology and resolving technical issues.

• Minimum typing speed of 40 WPM.

• Ability to remain seated for extended periods while working on a computer.

• Effective communication skills for engaging with customers over the phone.

• Capability to perform repetitive tasks, such as typing, with a strong attention to detail.

• A high-speed DSL or cable connection with at least 10 MB download and 2 MB upload speed is required.

• A dedicated, distraction-free home office equipped with a closable and lockable door; the workspace must be used solely by the candidate.

• Personal desktop computer with licensed Windows 10 or higher (Windows 11 preferred), 8 GB RAM, and a Core i3 processor or better; laptops are not eligible.

• A minimum 19-inch flat panel monitor is required; multiple displays are recommended and preferred.

• A wired network connection is mandatory; wireless connections are not permitted.

• A webcam is necessary for training, compliance, and collaboration purposes.

• An approved-brand USB headset for VOIP is required (Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, or Microsoft LifeChat Series).

• A modern iOS or Android mobile phone for multi-factor authentication is essential; iOS 17+ or Android OS 12+ is required, with Apple or Samsung preferred.

• Candidates must reside in one of the following states for XACT@Home availability: AL, FL, GA, ME, MD, MS, NC, PA, VA, UT, or TX.

🏝️ Benefits

• Paid time off (PTO).

• Flexible scheduling options, including set schedules, split shifts, and on-demand shift availability.

• Medical insurance through Aetna for eligible full-time team members.

• Dental insurance through Sun Life for eligible team members.

• Vision insurance through VSP for eligible team members.

• Supplemental accident, disability, and other coverage through Allstate.

• Access to employee lounges, quiet spaces, and comfortable work areas in call centers.

• Employee status instead of independent-contractor status.

• Provision of tools, technology, and 24×7 support.

• Opportunity to work remotely from a secure home office.