Customer Service Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver outstanding customer service with professionalism, empathy, self-assurance, assertiveness, and a focus on solutions.

• Engage in post-sales support activities.

• Manage support tickets and oversee the customer portfolio.

• Discover new business opportunities.

• Clearly communicate pricing, timelines, and terms and conditions.

• Offer insights on product specifications.

• Address complaints, inquiries about finances and payments, and any delays.

• Contribute to a positive experience for both customers and the team.

• Report directly to the department supervisor.

⛳️ Requirements

• Proficient in Microsoft Office, particularly Excel.

• Capable of managing multiple tasks at once.

• Exceptional written and verbal communication skills.

• Ability to collaborate effectively within a team.

• Strong analytical skills and proficient typing abilities.

• Previous experience in chat support is advantageous, with proficiency in working across multiple screens.

• Flexibility to adapt in a rapidly changing environment.

• Higher education is an advantage.

• Must be available to work from 2:00 p.m. to 8:20 p.m., following a 6-on/1-off schedule.

• No prior professional experience is required.

🏝️ Benefits

• Transportation allowance.

• Meal or food allowance (R$12.04 per day).

• Health insurance.

• Dental insurance.

• Life insurance.

• Childcare allowance.

• Education allowance.

• Partnerships with TotalPass, Sesc, and various universities.

• Employee Assistance Program.

• Support for professional development and career advancement.

• Access to 1,000 free courses to enhance your career.

• Personalized training conducted via webcam.

• An inclusive company culture committed to social responsibility.