Customer Service Specialist

This is a fully remote position, open to applicants in Alabama, +19 more states.

📋 Description

• Oversee a significant volume of both incoming and outgoing calls

• Assist customers in understanding their account status and available payment options

• Process ACH transactions

• Provide payoff estimates for both consumers and dealers

• Update customer account details, including changes to addresses and names

• Support online banking requests, such as password resets

• Order copies of checks and payments as required

• Review account statuses and respond to payment-related inquiries

• Facilitate early-stage account recovery discussions and clarify payment or resolution alternatives

• Meticulously document customer interactions and account modifications

• Carry out additional tasks as assigned

⛳️ Requirements

• High School Diploma or GED

• Minimum of one (1) year of experience in a high-volume call center environment

• Proven experience working remotely

• Reliable internet connectivity

• Ability to work efficiently from home while adhering to standards of quality and compliance

• Capability to assist with inquiries related to bank and auto loan accounts

• Professional demeanor, empathy, precision, and compliance during customer interactions

🏝️ Benefits

• Paid Training

• Up to four weeks of Paid Time Off (PTO) granted annually

• Tuition Reimbursement

• Comprehensive Benefits Package effective from Day One

• Opportunities for promotions and support for personal development

• All necessary collections licensing costs covered by the employer