This is a fully remote position, open to applicants in France, +2 more countries.

📋 Description

• Perform administrative and clerical duties, overseeing service requests, inquiries, and communication with both internal stakeholders and external customers or vendors.

• Independently manage complex tasks, demonstrating initiative even when procedures may not be fully established.

• Engage in daily communication through phone and email, collaborating with Service Engineers, workshop teams, and various cross-functional departments.

• Administer service-related systems, including ServiceNow, SAP, and Salesforce.

• Monitor orders, handle invoicing and disputes, and coordinate logistics for spare parts.

• Prepare and follow up on quotations related to repairs, maintenance, and part sales.

• Contribute to continuous improvement initiatives and propose process enhancements.

• Ensure compliance with quality standards, complete necessary training, and adhere to service and repair protocols.

⛳️ Requirements

• A minimum of 2 years of relevant experience is required.

• Demonstrated experience in customer service, preferably within a healthcare or technical service setting.

• Excellent communication skills with a focus on customer satisfaction.

• High level of attention to detail and strong analytical abilities.

• Outstanding time management, planning, and organizational skills.

• Capability to work proactively and independently in a dynamic environment.

• Strong team collaboration and interpersonal skills are essential.

• Experience with Salesforce is preferred.

• Familiarity with SAP or similar ERP systems is preferred (training will be provided).

• Proficiency in English is required.

🏝️ Benefits

• Competitive salary alongside a flexible benefits package.

• A comprehensive array of benefits, resources, and competitive compensation plans designed to support you throughout your career and various life stages.

• Short-term incentive program called the Medtronic Incentive Plan (MIP).