Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Promptly respond to customer inquiries through phone, email, and chat.

• Diagnose and resolve software-related issues, escalating complex cases to technical teams when necessary.

• Assist customers in navigating product features, updates, and best practices.

• Accurately document customer interactions and solutions in the CRM system.

• Follow up with customers to ensure complete resolution of their issues and satisfaction.

• Identify trends in customer feedback and propose enhancements to improve user experience.

• Keep current knowledge of Invicta Software products and industry advancements.

• Deliver timely, accurate, and professional support to customers across various channels.

• Efficiently resolve customer issues while maintaining a positive and helpful demeanor.

• Collaborate with internal teams to enhance products and services based on customer input.

• Maintain comprehensive records of customer interactions and monitor issue resolution progress.

⛳️ Requirements

• High school diploma or equivalent is required; an associate or bachelor's degree is preferred.

• 1–3 years of experience in customer service, ideally within a software or technology setting.

• Excellent written and verbal communication skills.

• Proficient in CRM software and the Microsoft Office Suite.

• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

• Strong problem-solving skills with attention to detail and patience.

• Comfortable working independently as well as part of a collaborative team.

• Must be a resident of the United States.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance options.

• Generous paid time off and holiday schedule.

• Opportunities for professional growth and development.

• Supportive and inclusive company culture.

• Flexible work arrangements to promote work-life balance.