Customer Service Specialist

This is a fully remote position, open to applicants in California, +15 more states.

📋 Description

• Deliver outstanding customer support to both buyers and sellers.

• Develop processes to enhance communication efficiency.

• Manage a high-volume inbox effectively.

• Address customer inquiries via email and phone with care and promptness.

• Forward potential issues or customer insights to the auction team.

• Ensure that BaT users experience a seamless and enjoyable interaction with the platform and each other.

⛳️ Requirements

• Exceptional interpersonal abilities.

• Proficient written and verbal communication skills.

• Familiarity with classic automobiles.

• Background in customer service.

• A talent for writing.

• A solutions-focused mindset combined with empathy and patience.

• Capability to adapt quickly to the evolving needs of a small startup.

• Strong attention to detail and effective prioritization skills.

• Knowledge of the BaT brand and interest in showcased vehicles.

• Submission of a cover letter, resume, and shift preference is required.

• Availability for a 40-hour schedule from Wednesday to Sunday or Saturday to Wednesday is necessary.

• Residency in one of the following states: CA, CO, DE, FL, IL, IN, MD, MI, MN, NC, NY, OH, PA, RI, TX, VA, WA, WI.

🏝️ Benefits

• Opportunity for remote work.

• Full-time employment status.