Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a substantial volume of incoming customer inquiries.

• Propose additional products during every customer interaction.

• Support customers with inquiries and tailor the experience for each caller.

• Verify refunds, process payments, place orders, and assess account information.

• Report to an assigned Customer Service Supervisor.

• Adhere to a fixed full-time schedule that includes weekends and hours outside of Monday to Friday.

⛳️ Requirements

• Minimum of 12 months of customer service experience.

• A distraction-free work-from-home setup.

• Capability to learn and operate in a virtual environment.

• Proficiency in communicating with various styles.

• Skill in navigating multiple systems and screens.

• Must provide a personal Microsoft 11 computer and any additional required equipment that meets HSN computer system specifications.

• Ability to troubleshoot technical issues independently and collaborate with IT when necessary.

• Availability for weekend, holiday, and extra hour shifts.

• Must reside in Georgia or an HSN-approved state.

• Must maintain a fixed full-time schedule with weekend obligations.

🏝️ Benefits

• Shift differential and applicable incentives.

• Opportunities for career advancement and growth within the QVC Group family of brands.

• Competitive salary.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Employee discounts.

• Health care benefits effective from day one.

• 401(k) plan.

• Tuition reimbursement benefits.