Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage a substantial volume of incoming customer inquiries.

• Promote supplementary products during each customer engagement.

• Support customers with their queries while tailoring the experience for every caller.

• Process refunds, accept payments, and fulfill orders.

• Evaluate account information.

• Report to a designated Customer Service Supervisor.

• Adhere to a consistent full-time schedule that includes weekends and shifts outside of the traditional Monday–Friday timeframe.

⛳️ Requirements

• Must be a resident of Tennessee.

• At least 12 months of experience in customer service.

• Capability to adapt and perform in a virtual workspace.

• Proficient in communicating across various styles.

• Skilled in navigating multiple systems and screens.

• Must provide a distraction-free home office environment.

• Required to have your own Microsoft 11 computer and any additional equipment that meets HSN's system specifications.

• Ability to troubleshoot technical issues and collaborate with IT as necessary.

• Must be available to work on weekends, holidays, and extended hours.

🏝️ Benefits

• Compensation of $15.00 per hour with potential for shift differential and incentive pay where applicable.

• Opportunities for career growth and advancement within the entire QVC Group family of brands.

• Competitive salary.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid hours for volunteering.

• Discounts for employees.

• Health care benefits commencing on the first day of employment.

• 401(k) retirement plan.

• Tuition reimbursement benefits.