Customer Service, Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Address inquiries from prospective and current students through phone, email, chat, and social media platforms.

• Deliver precise information regarding driving courses, behind-the-wheel lesson packages, state licensing requirements, and preparations for road tests.

• Organize and oversee behind-the-wheel driving appointments.

• Align schedules for instructors and students.

• Assess student needs and promote additional driving packages, extra practice hours, and vehicle rental services for DMV tests.

• Follow up on leads from prospective students to encourage enrollment and achieve or surpass sales targets.

• Keep records of student enrollments, payment histories, and interactions within driving school management software and CRM systems.

• Resolve scheduling conflicts, cancellations, and customer complaints efficiently.

• Work collaboratively with driving instructors and management to enhance schedules and streamline the onboarding process for students.

• Remain informed about state driver licensing regulations, school policies, and current promotional offerings.

⛳️ Requirements

• Demonstrated experience in customer service, scheduling, or sales (experience in education, training programs, or dispatching is advantageous).

• Proficient in Microsoft Office and Google Workspace.

• Knowledge of scheduling or CRM software.

• Excellent organizational, administrative, and multitasking capabilities.

• Strong attention to detail.

• Exceptional verbal and written communication skills.

• Patient and empathetic demeanor when interacting with anxious new drivers or concerned parents.

• Ability to work independently and manage time effectively in a remote setting.

• Degree related to business, communications, administration, or a similar field.

• Required English proficiency level: C1–C2 (fluent/native-level verbal and written English is necessary).

• Desktop/laptop with Intel Core i5 or equivalent hardware.

• Minimum of 8GB RAM.

• A quiet workstation that is free from background noise and distractions.

• Reliable high-speed internet connection with a backup option.

• High-quality USB headset with noise-canceling features.

• Contingency power plan for outages (UPS/Generator or accessible alternative location).

🏝️ Benefits

• Competitive salary.

• Statutory benefits.

• Opportunities for career progression.

• A stable and supportive work environment.

• Long-term employment.

• Ability to work from home with guidance and support.