Customer Service Representative, Welcome Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Represent clients through incoming and outgoing telecommunications with consumers and providers.

• Provide coaching support for a team of Healthcare Communicators.

• Uphold excellent quality standards for client programs.

• Follow program scripts, guidelines, company policies, and Standard Operating Procedures.

• Accurately gather and record necessary information in program databases.

• Demonstrate effective communication and tele-management skills.

• Engage empathetically with callers and assist them in understanding medical terminology as required.

• Manage multiple projects concurrently.

• Carry out administrative and non-telecommunication tasks as necessary.

• Ensure patient privacy and confidentiality in compliance with HIPAA guidelines.

⛳️ Requirements

• High School Diploma or equivalent work experience is required.

• Exceptional verbal, written, and listening communication abilities.

• Proficient with a computer keyboard and mouse.

• Friendly telephone demeanor.

• Must possess stable, reliable, high-speed internet at home.

• A designated quiet home office space away from distractions is required.

• Availability to work Monday through Friday, from 11:30 am EST to 8:00 pm EST.

• Must protect patient privacy and confidentiality by adhering to HIPAA Privacy and Security Rules.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.

• Accrued paid time off.

• 401(k) plan with company matching contributions.

• Disability and life insurance coverage.

• Paid maternity and paternity leave.

• Company-paid holidays.

• Recognition programs, contests, and awards.

• Opportunities for continuous growth through learning, leadership development, and career advancement support.

• A collaborative workplace culture.

• Temporary position lasting approximately 3 months, with the potential for extension.