Customer Service Representative – Utility Services, 4-months contract

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist customers who rent by helping them place utility orders and explaining the available choices.

• Interact with renters through phone calls, text messages, and emails.

• Make outgoing calls to follow up with renters.

• Reach out to utility providers as needed.

• Ensure that renter utility orders are completed and verified.

• Provide additional support to clients or team activities as time permits.

• Proactively inform team members about progress on work tasks.

⛳️ Requirements

• Available for a contract lasting 4 months.

• Able to work full-time hours, including some weekends.

• Proficient in English.

• Excellent verbal and written communication abilities.

• Strong persistence and follow-up skills.

• Capable of maintaining confidentiality and securely managing sensitive information.

• Willingness to undergo a standard background check.

• Comfortable with using and learning new technologies.

• Proficient in using multiple applications and windows at the same time.

• Highly organized and adept at tracking multiple tasks in a fast-paced environment.

• Friendly, outgoing, and empathetic demeanor.

• Quick to adapt to changes in processes and utility options.

• Goal-oriented and competitive in nature.

• Must have a desktop or laptop computer with a reliable internet connection.

• Previous experience in sales and/or customer service roles is preferred.

🏝️ Benefits

• Innovative company culture.

• Comprehensive training and support from a fantastic team.

• Access to modern technology and proprietary software/CRM systems.

• Opportunities for growth and internal hiring.

• An inclusive and diverse workforce.