Customer Service Representative – Trilingual Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer support across various channels in Spanish, Portuguese, and English.

• Address customer inquiries promptly, accurately, and professionally.

• Provide clear solutions and guidance to customers.

• Manage complaints with empathy and patience.

• Enhance the project's success by sharing knowledge and collaborating closely with team members.

• Keep precise records of customer interactions and cases.

• Participate in rotating shifts, working 8 hours per day, Monday to Friday.

⛳️ Requirements

• C1 or native-level proficiency in both written and spoken Spanish and Portuguese.

• Proficient in English (B1 level or higher).

• Excellent communication and interpersonal skills, with a strong customer-oriented approach.

• Ability to learn quickly, adapt, and thrive in a fast-paced environment.

• Good computer proficiency and confidence in using multiple systems.

• Strong time management skills and capability to manage multiple interactions simultaneously.

• Positive attitude with a commitment to providing an outstanding customer experience.

🏝️ Benefits

• Competitive fixed salary that includes base salary, language bonus, and project bonus.

• International and inclusive working environment.

• Comprehensive and paid training.

• Flexible rotating schedules.

• Continuous development opportunities through internal learning platforms.

• Career advancement possibilities within a global organization.

• Collaborative and dynamic team culture.