This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary point of contact for customers, offering support via phone and email.

• Assist Amazon customers by managing Buyer-Seller Messages, A-to-z Guarantee claims, and handling returns.

• Address inquiries related to orders, returns, and technical issues efficiently and professionally.

• Collaborate with the Logistics, Returns, and Support teams.

• Maintain the ticketing system and accurately document customer inquiries.

• Share innovative ideas to enhance customer service.

• Take part in a brief introductory video as part of the application process.

⛳️ Requirements

• Proficient in German, both spoken and written, at a native level.

• Background in Amazon customer service.

• Familiarity with Seller Central, Buyer-Seller Messages, A-to-z Guarantee claims, and returns processing.

• Experience in providing support via phone.

• Previous experience working remotely.

• Willingness to work flexible hours: 40 hours a week from October to March; during summer, 20 to 40 hours per week based on agreement.

• At least two years should have elapsed since completing your last vocational training or degree program; applications from candidates without formal training or a degree are also encouraged.

• Possess a friendly, helpful, and patient demeanor, even under stress.

• Demonstrate a reliable and self-driven work ethic, along with a desire to learn.

• Basic technical knowledge of sports equipment is advantageous.

• Comfortable using a laptop, tablet, or smartphone.

🏝️ Benefits

• Fully remote work from home anywhere in Germany, eliminating the need for commuting or in-office presence.

• Work within a small team that promotes efficient communication and decision-making.

• Receive a dedicated point of contact from the start.

• Equipment provided for testing purposes at home.

• Employee discount on the entire product range, available to family and friends as well.

• Set service hours with no night or weekend shifts required.

• Opportunities available for professional growth and development.

• Flexible seasonal working hours: 40 hours per week from October to March; 20 to 30 hours per week possible during the summer.