Customer Service Representative – Sporting Goods Manufacturer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary point of contact for customers, addressing product-related queries via phone and email.

• Assist Amazon customers with various tasks, including Buyer-Seller Messaging, A-to-Z Claims, and handling returns.

• Efficiently resolve issues concerning orders, returns, and technical questions with a professional demeanor.

• Collaborate with logistics, returns, and support teams to ensure smooth operations.

• Maintain the ticketing system by keeping it updated and documenting customer inquiries accurately.

• Offer innovative suggestions to enhance customer service experiences.

• Help customers in purchasing and utilizing rowing machines, pedal exercisers, and other sports equipment.

⛳️ Requirements

• Proficiency in German at a native level, both in writing and speaking.

• Previous experience in Amazon customer service is essential.

• Familiarity with Seller Central, Buyer-Seller Messaging, A-to-Z Claims, and returns processing is required.

• Experience in providing support over the phone is necessary.

• Must have experience working remotely.

• A quiet workspace that is conducive to making phone calls is required.

• Flexible working hours: 40 hours per week from October to March; 20 to 40 hours weekly during the summer, based on agreement.

• At least two years must have elapsed since completing your most recent vocational training or degree; applicants without formal training or a degree are also encouraged to apply.

• Must be friendly, helpful, and patient, even in high-pressure situations.

• Strong problem-solving abilities are essential.

• A reliable and self-motivated work approach is necessary.

• Willingness to pursue professional development is important.

• Basic technical knowledge of sporting goods is an advantage.

• Comfortable using a laptop, tablet, or smartphone is required.

🏝️ Benefits

• Enjoy the flexibility of 100% remote work from anywhere in Germany.

• Eliminate commuting time and avoid the necessity of working on-site.

• Join a small team with streamlined communication channels.

• Receive a dedicated point of contact from your first day.

• Access to our equipment for testing at home.

• Benefit from an employee discount on the entire product range, which is also available for family and friends.

• Experience set service hours with no night or weekend shifts.

• Option to work 20 to 40 hours per week during the summer months.

• Opportunities for both personal and professional growth.

• Engage in meaningful work that positively impacts customers.

• Explore growth opportunities within a rapidly expanding brand.