Customer Service Representative, Spanish Bilingual – Insurance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to incoming calls and provide assistance to members regarding AAA memberships.

• Offer tailored, proactive solutions while recommending valuable products and services.

• Interact with members using effective communication skills and a friendly, solution-oriented approach.

• Analyze situations swiftly and thoughtfully to resolve issues in a non-scripted setting.

• Efficiently navigate various systems and tools while actively listening and managing multiple tasks.

• Maintain a positive and proactive attitude in a dynamic and fast-paced environment.

• Engage in continuous coaching and development to improve performance consistently.

• Complete a four-month period of fully virtual training.

• Handle live calls during scheduled Saturday Bullpen shifts.

⛳️ Requirements

• Prior experience in customer service (recent call center background is preferred).

• Bilingual proficiency in English and Spanish is essential.

• Strong communication abilities (written, verbal, and listening).

• Capability to multitask and effectively navigate computer systems in real time.

• A flexible, positive attitude with a willingness to adapt to changes.

• High school diploma or GED is required.

• Must pass a background check and drug screening.

• Residency within the State of Texas is mandatory.

• A dedicated, quiet workspace free from interruptions.

• Direct connection to the ISP via Ethernet (no DSL, satellite, hotspots, etc.).

• Modem/router must be located in the same room as computer equipment.

• Minimum internet speed of 50–100 Mbps for downloads and 10 Mbps for uploads.

• Proven ability to maintain productivity and confidentiality while working remotely.

• Regular attendance in virtual team meetings and training sessions is expected.

• Availability during standard business hours with flexibility for potential shift adjustments.

🏝️ Benefits

• Comprehensive Benefits Package.

• Opportunities for Growth and Advancement.

• Company-provided computer.

• Partial reimbursement for internet expenses.

• Health coverage including medical, dental, and vision.

• 401(K) savings plans with company match.

• Pension plan.

• Tuition assistance program.

• Floating holidays.

• Paid time off for community volunteer initiatives.

• Paid parental leave.

• Wellness programs.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more!