Customer Service Representative, Spanish Bilingual – Insurance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to incoming calls and provide assistance to members with inquiries regarding AAA memberships.

• Offer tailored, proactive solutions and suggest valuable products and services.

• Interact with members using effective communication and a friendly, solution-oriented attitude.

• Quickly and critically address issues in an unscripted environment.

• Utilize multiple systems and tools while actively listening and managing multiple tasks.

• Maintain a positive and proactive demeanor in a dynamic and fast-paced setting.

• Engage in continuous coaching and development to consistently improve performance.

• Complete a fully virtual training program that lasts approximately 4 months.

• Commit to working 40 hours per week during both training and post-training phases.

• Handle live calls during Bullpen on designated Saturdays.

⛳️ Requirements

• Previous experience in customer service (recent call center experience is preferred).

• Bilingual proficiency in English and Spanish is required.

• Strong communication skills, encompassing written, verbal, and listening abilities.

• Capability to multitask and navigate computer systems in real time.

• A flexible, proactive attitude with a readiness to adapt to changes.

• High school diploma or GED is required.

• Must be able to pass a background check and drug screening.

• Candidates must reside within the State of Texas.

• A dedicated, quiet workspace free from interruptions is necessary.

• Ability to establish a direct connection to the ISP via Ethernet; DSL, satellite, or hotspots are not acceptable.

• Modem/router must be located in the same room as computer equipment.

• Minimum internet speed of 50–100 Mbps download and 10 Mbps upload is required.

• Proven ability to maintain productivity and confidentiality while working remotely.

• Regular participation in virtual team meetings and training sessions is expected.

• Availability during standard business hours with flexibility for potential shift adjustments.

🏝️ Benefits

• Comprehensive Benefits Package.

• Opportunities for Growth & Advancement.

• Company-provided computer.

• Partial reimbursement for internet expenses.

• Health coverage including medical, dental, and vision.

• 401(K) savings plans with company matching contributions.

• Pension plan.

• Tuition assistance.

• Floating holidays and paid time off for community volunteer initiatives.

• Paid parental leave.

• Wellness programs.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more!