Customer Service Representative – Retention, Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage incoming voice calls focused on customer retention.

• Assess and comprehend customer needs to provide tailored solutions.

• Address objections and negotiate alternatives to keep customers engaged.

• Document all interactions within the customer service system.

• Strive to meet retention and customer service quality objectives.

• Adhere to company policies and procedures.

⛳️ Requirements

• High school diploma or equivalent.

• Availability to work a 6-on, 1-off schedule (Monday to Saturday).

• Daily work duration: 6 hours and 20 minutes.

• Reliable internet connection with a minimum speed of 100 Mbps, using a wired network for desktop usage.

• Strong skills in argumentation and negotiation.

• Excellent verbal and written communication abilities.

• Basic computer proficiency and familiarity with customer service systems.

• Proactive mindset with a commitment to making a positive impact.

• Capability to collaborate within a team and devise innovative solutions to enhance customer satisfaction.

• Results-oriented approach.

• Previous experience in retention is advantageous.

• Preferred professional experience: Less than 1 year.

🏝️ Benefits

• Meal voucher provided.

• Comprehensive medical and dental insurance.

• Participation in incentive campaigns.

• Provision of equipment – desktop computer.

• Flexible break times.

• Semiannual profit-sharing bonus.

• Internet allowance included.

• Structured development program with a clear career path.

• Inclusive and respectful workplace culture.

• Life insurance coverage.

• Discounts available on the Carrefour card for purchases at Carrefour stores.

• Optical reimbursement benefits.

• Partnership with Sesc.

• Transportation allowance offered.

• TotalPass access.

• Pharmacy benefits included.

• Additional incentive campaigns and awards.