Customer Service Representative – Professional Liability

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Respond to inquiries and resolve issues raised by insured individuals and carriers through telephone, mail, and email.

• Investigate or redirect questions regarding coverage, claims, costs, or billing inquiries.

• Play a key role in efforts to retain business.

• Deliver customer service to clients over the phone.

• Keep a record of customer service history notes.

• Handle client requests received through mail, fax, and email.

• Update and maintain customer records within the administration system.

• Process and evaluate new business and policy transactions.

• Amend company records to rectify errors.

• Send specific forms and manage the routing of completed forms for processing.

⛳️ Requirements

• Deliver outstanding customer service via phone to clients.

• Maintain precise customer service history notes related to client calls, policy changes, benefits, etc.

• Assist with the processing of client requests that come in via mail, fax, and email.

• Update and manage customer records in the administration system.

• Process and assess new business transactions and policy-related transactions.

• Correct company records to address errors.

• Mail specified forms and ensure the routing of completed forms for processing.

🏝️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.

• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.

• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.

• Paid Time Off.

• Holidays.

• Preferred Partner Discounts.