Customer Service Representative, Payment Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop, update, and manage the supplier database focused on payments.

• Engage in supplier outreach through email, phone, and various channels to gather and verify data.

• Proactively identify and flag inconsistencies, missing information, or potential issues.

• Collaborate with internal teams to address questions and ensure data accuracy.

• Promptly and professionally respond to customer inquiries via phone, email, or chat.

• Deliver precise information regarding products and services.

• Resolve customer issues efficiently and in a timely manner.

• Follow up with customers to confirm issue resolution and satisfaction.

• Maintain accurate documentation of customer interactions in the organization's CRM.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for relevant KPIs.

• Engage in training programs and continuous learning opportunities.

• Work collaboratively with other departments as necessary.

• Uphold a positive, empathetic, and professional demeanor towards customers and colleagues.

• Undertake additional duties as assigned.

⛳️ Requirements

• A minimum of 2 years of prior customer service experience, preferably within a call center setting.

• Experience in financial roles such as billing, invoicing, or payment processing.

• Outstanding attention to detail and accuracy.

• Strong critical thinking abilities and the capacity to ask clear, thoughtful questions.

• Highly organized, reliable, and consistent in follow-through.

• Comfortable working with systems, repetitive workflows, and outreach (including phone calls).

• Capable of working independently while knowing when to escalate issues.

• Experience in operations support, data entry, or administrative roles is an advantage (not mandatory).

• Excellent communication skills, both verbal and written.

• Familiarity with CRM systems is a plus.

• Proficient in computer use and various software applications.

• Strong problem-solving capabilities.

• Exceptional attention to detail.

• Must provide your own device (BYOD / Bring Your Own Device).

🏝️ Benefits

• Competitive salary.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance coverage.

• Health Maintenance Organization (HMO) from day one.

• Paid time off.

• Birthday leave.

• Attractive facility & complimentary meals for onsite positions.

• Opportunities for skills training and personal and professional development.

• Employee Referral Program.

• Experience limitless fun for unlimited growth.