Customer Service Representative, Part Time

This is a fully remote position, open to applicants in Texas.

📋 Description

• Successfully complete the training program.

• Respond to inbound calls from both providers and members.

• Address inquiries related to benefits, claims, and eligibility.

• Record notes for each call.

• Achieve Customer Service benchmarks for after-call work time, hold time, staff time, talk time, and quality.

• Manage callbacks and escalations as necessary.

⛳️ Requirements

• 0–1 years of relevant work experience.

• Inbound call center experience in the health insurance field is highly preferred.

• High school diploma or GED.

• Professional phone voice and etiquette.

• Proven proficiency in Microsoft Word, Excel, and Outlook.

• Strong verbal and written communication skills.

• Ability to work Monday–Friday, 10:00am–2:00pm Central Time after training.

• Capability to perform sedentary work and occasionally exert up to 10 pounds of force.

🏝️ Benefits

• Quarterly bonuses.

• Part-time schedule of 20 hours per week.

• 4-week training program.

• Paid/required training schedule at 40 hours per week, Monday–Friday, 8:00am–4:30pm CST.

• Commitment to Equal Employment Opportunity.