This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service to families via phone.

• Develop strong relationships with families, healthcare providers, and insurance companies.

• Inform potential families about the evaluation appointment, treatment process, and insurance procedures.

• Accurately input patient registration details and schedule initial appointments.

• Identify potential conflicts or trends in each Clinic's schedule.

• Facilitate communication between referring physicians, insurance companies, and treatment clinics.

• Discuss cost share amounts, co-payments, and financial responsibilities with families.

• Manage varying call volumes across multiple queues, handling an average of 40 to 70 calls daily.

• Complete training on Cranial Technologies' procedures.

⛳️ Requirements

• 1 to 2 years of customer service or a related field experience.

• 1 to 2 years of experience working with computer software.

• Excellent communication skills, including phone etiquette and interpersonal skills.

• Capability to engage with individuals from diverse backgrounds.

• Proactive attitude with the ability to quickly absorb new information.

• Professional demeanor in written and verbal communication with families, providers, and colleagues.

• Strong problem-solving skills and the ability to prioritize daily tasks to effectively manage workload.

• Candidates must have authorization to work for any employer in the U.S.

• Unable to provide sponsorship or take over sponsorship of an employment Visa at this time.

🏝️ Benefits

• Medical, Vision, and Dental Insurance.

• 401k Retirement Plan.

• Flex Spending Plans.

• 18 Days of Paid Time Off each year plus 7 company-paid Holidays.

• Life Insurance.

• Short/Long Term Disability Insurance.